Shipping and Returns
WE OFFER FREE SHIPPING ANYWHERE IN INDIA Please allow 1-3 working days for your order to be dispatched. Normally orders placed before 1pm on a business day, we aim to ship the same day, providing card security checks are complete, payment received and stock availability is confirmed. Orders placed after 1pm will be shipped the next business day. Orders Received on Sunday or during Holidays are dispatched the following Monday or next working day. During busy times, such as holiday periods, there can be processing and shipping delays.
Tracking: e-mail containing your package tracking information will be sent after shipment.
After placing an order, customer can only cancel the order if the order state is showing as "pending" under Order History. Cancellations have to be made within (maximum) 6 Hours of placing an order. For canceling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number.
Products once sold can be returned for a refund if they meet our terms and conditions. To return/refund/exchange an item, the customer must notify us through email at the email address hereafter appears in the format as displayed on our website “Return Form”. Within 7 days of such request being made company shall verify the reasons for return/refund/exchange. If further time is required for verification the customer shall be duly informed. In the event such return/refund/exchange qualifies the terms of returns the company shall at its sole discretion return, refund or exchange the products. It is explictly agreed that compression socks will not be returned if opened or tried. In the event of any exchange/replacement the customer agrees to be bound by the current website rates and additional transportation charges at the time of replacement/exchange. In the event the customer is not agreeable to the same the customer shall be entitled to refund of amount paid as the price of the goods/ products only.
The option to return will be allowed to you at the sole discretion of company, and such requests may only be considered in the following cases:
Products were received in a damaged condition;
The Products were received in packaging that had already been opened;
Incorrect order processing, where you have placed an order for one item code but a different item code was dispatched by company;
Shipment of short quantity;
Method of Refund:
Subject to the product qualifying the terms of return and the Company giving the Customer a written acceptance of qualification of return the Company shall refund as under
If payment has been made by credit card / debit card through the designated payment gateway, then the refund amount will be reversed back to your credit card / bank account within 30 days of receipt of the returned goods. Sometimes financial organizations take a longer time to process the refund request.
If payment has been made by a NEFT / RTGS transfer has been made then the refund amount will be reversed back to your bank account within 30 days of receipt of the returned goods;
If payment has been made by Cash on Delivery method then the refund amount will be transferred to your bank account (as per bank account details provided by you) within 15 days of receipt of the returned goods;
Delay in making payments for any reasons will not amount to levy of interest.
At no point of time the Company shall be liable to pay interest on acount of delay or any reasons whatsoever the Customeer agrees that Customer is only entitled to cost price of the Product.